Shipping policy

Shipping Information

Your shipping reference number will be provided within 24 hours of dispatch and sent to the same email address used for your order.

We aim to dispatch orders within 24-48 hours of receiving them (excluding weekends). Please consider this timeframe when placing your order.

Delivery Details

  • We recommend providing a shipping address where someone is available between 8:30 AM – 5:30 PM (Monday to Friday).

  • Shipping durations may vary, and delivery times are estimates only.

  • Once an order has left our warehouse, we have no control over delays and are not responsible for late arrivals.

  • For the quickest resolution, we suggest contacting your local postal service. However, we are happy to assist where possible.

International Shipping

  • We ship internationally; however, delivery times are estimates and not guaranteed.

  • Extended delays may occur due to international shipping processes, so please plan accordingly.

  • Our prices do not include taxes, duties, or customs charges upon entry into your country. Please check your local postal service website for details on any additional costs before placing your order.

Missing or Stolen Parcels

While rare, parcels can sometimes go missing or be stolen in transit. We understand how frustrating this can be and will assist in tracking your package where possible. However, please note:

  • We do not accept responsibility for missing or stolen parcels once they are with the postal service.

  • We strongly advise contacting your local postal service to resolve these issues.

  • Feel free to reach out to us for any support or questions.

Store Pickup

We offer store pickup from our location. You will receive a notification once your order is ready for collection.

For any further questions, please contact us at hello@willowandhutch.com.au.